Rubbish Removal Shoreditch Privacy Policy

This Privacy Policy explains how Rubbish Removal Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services offered by Rubbish Removal Shoreditch, whether you contact us online, by phone, by email or in person.

Data Controller

The data controller responsible for your personal data is Rubbish Removal Shoreditch. When this policy refers to we, us or our, it refers to Rubbish Removal Shoreditch as the organisation that decides how and why your personal data is processed.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Shoreditch located in our operating area. It covers personal data collected in connection with enquiries, bookings, service delivery, payments, feedback and any other interaction you may have with us. By using our services or contacting us, you acknowledge that you have read this Privacy Policy and understand how we process your personal data.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include the following:

Contact details such as your full name, address, email address, telephone number and any other contact information you choose to provide. Service information including service address, access instructions, property type, details of waste or items to be removed, preferred dates and times, and any notes you provide so we can carry out the service safely and efficiently. Communication data such as records of phone calls, emails, text messages, online enquiries and any other correspondence between you and us. Billing and payment details such as payment method, invoice details, billing address and records of payments made. We do not store full payment card details; these are processed securely by our chosen payment processor. Usage and technical data, where applicable, including basic information about how you access our website or online forms, such as IP address, browser type and general usage statistics used for security, performance and improvement purposes. Feedback and review data including comments, ratings, testimonials or complaints that you submit to us about our services.

Lawful Bases for Processing

We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a rubbish removal service you have requested, to issue invoices and to manage your bookings. Legal obligation: We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax, accounting and waste management regulations. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our customer relationships and protecting our business from fraud or misuse. Consent: In some cases, we may ask for your consent before using your data, for example for sending certain types of marketing communications by email or text. Where you have given consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide quotations, confirm bookings and communicate with you about your service. To deliver rubbish removal and related services at the correct address and time, and to follow any access instructions or special requirements you give us. To process payments, issue invoices, manage accounts and keep accurate financial records. To manage our relationship with you, including handling feedback, resolving complaints and providing customer support. To improve and develop our services and internal processes based on customer comments and service usage patterns. To maintain the security and integrity of our systems, prevent fraud and protect our legal rights. To send you service information, updates or, where permitted by law and where appropriate, information about similar services that may interest you. You may opt out of marketing communications at any time.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of meeting any legal, accounting or reporting requirements.

In general, we will retain key customer and service records for as long as you remain an active customer and for a reasonable period afterwards, typically up to six years, to allow us to respond to queries, handle any disputes and meet our legal obligations. Financial and invoicing records are retained for the period required by tax and accounting law. In some cases, we may need to keep data for longer if required by law, to establish, exercise or defend legal claims or to maintain accurate business records. When personal data is no longer required, we will securely delete or anonymise it.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and they are required to implement appropriate security measures to protect your data.

Examples of such processors include payment processing providers to handle card or electronic payments, information technology and hosting providers that support our systems and communication tools, and professional service providers such as accountants or consultants who assist us in operating our business. Where required, we may also share personal data with law enforcement bodies, regulators, tax authorities or other public authorities when we are legally obliged to do so or when necessary to protect our rights or the rights of others. We do not sell your personal data to third parties.

International Data Transfers

Our primary systems and operations are located within the United Kingdom. If in the future any of our service providers or systems involve transfers of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised by data protection law, to provide adequate protection for your personal data.

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include secure storage, access controls, staff confidentiality obligations and regular review of our security practices. While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You are also responsible for taking reasonable precautions when sharing information with us and for notifying us promptly if you suspect any misuse of your data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data held by Rubbish Removal Shoreditch. These rights include the following:

The right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it. The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data relating to you. The right to erasure: In certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal basis to continue processing it. The right to restrict processing: You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised. The right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including profiling based on those interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes. The right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible. The right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before your withdrawal.

If you wish to exercise any of your rights, please contact us using the contact details provided on our main website or through the usual customer communication channels. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data or changes in legal requirements. When we make significant changes, we will take appropriate steps to bring them to your attention. The most recent version of this Privacy Policy will always apply to the personal data we hold about you.

Contact and Complaints

If you have any questions about this Privacy Policy, about how we handle your personal data, or if you would like to exercise any of your rights, you can contact Rubbish Removal Shoreditch using the contact information published on our main customer facing materials.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns first, so we encourage you to contact us in the first instance so that we can try to resolve any issues promptly and fairly.